At Care Gas Services, we are committed to providing you with high-quality oxygen gas cylinders and exceptional service. We understand that there may be instances where you need to return or seek a refund for your oxygen cylinder purchase. To facilitate this process, we have established the following return and refund policy:
1. Damaged or Defective Cylinders: If you receive a damaged or defective oxygen cylinder, please contact our customer support team within 24 hours of delivery to report the issue. We will arrange for the return of the damaged cylinder and promptly replace it at no additional cost.
2. Incorrect Cylinder Shipment: In the event that you receive the wrong cylinder due to an error on our part, please notify us within 48 hours of delivery. We will arrange for the return of the incorrect cylinder and ship the correct one to you as soon as possible.
3. Order Cancellation: If you need to cancel your order, please do so within 24 hours of placing it to receive a full refund. Cancellations made after this period may be subject to a restocking fee.
1. Product Quality Issues: If you are dissatisfied with the quality of the oxygen cylinder you receive, please contact our customer support team to discuss the issue. Depending on the circumstances, we may offer a partial or full refund.
2. Order Cancellation: Refunds for canceled orders made within the 24-hour period will be processed within 5 business days. Please note that it may take a few additional business days for the funds to appear in your account, depending on your financial institution.
– 60% of the amount will be refund at the time of return. You must need to show the purchase slip
– All returns and refund requests must be made in writing or through our customer support channels.
– To be eligible for a refund, the oxygen cylinder must be in its original condition and packaging.
– Refunds will be issued using the same payment method used for the original purchase.
– Care Gas Services reserves the right to inspect returned cylinders to ensure they meet our return policy criteria.
This return and refund policy is subject to change without notice, and any updates will be posted on our website. By purchasing oxygen cylinders from us, you agree to abide by these policies.
Thank you for choosing Care Gas Service for your oxygen supply needs. We value your trust and are committed to providing the best service possible.